FAQs

The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, if you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.

Everyone’s circumstances are unique to them and the length of time therapy can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek therapy in the first place.

Individual appointments happen on a weekly basis for 50 -55 mins in the beginning for mental health counseling. Based on your progress and investment in therapy, frequency of treatment sessions can be evaluated and modified.

Confidentiality is a cornerstone in the mental health field’s code of ethics.  Therapists take privacy extremely seriously in order to maintain a safe and comfortable space for their clients to talk and share what they like without fear of the information leaving the room.

Therapists are legally bound by the Health Insurance Portability and Accountability Act (HIPAA), which was created to protect individual’s medical records and personal health information. No information is released without a written consent form from the client or the client’s parent or guarding if they’re a child.

The common exceptions to this are when a therapist is:

● Reporting suspected child/elder/caregiver abuse, neglect, domestic violence, etc.

● Reporting imminent danger to you or others.

● Reporting information required in court proceedings or by your insurance company, or other relevant agencies.

● Providing information concerning licensee case consultation or supervision.

● Defending claims brought against them.

We are in-network with Regence BCBS, Aetna, Moda, First Choice, Providence, & Kaiser for mental health therapy sessions. Each provider is in network with different insurance panels. If you have a different insurance company, the private pay rate is due at the time of your appointment. We do not accept insurance for Couples therapy, Reiki & Hypnotherapy. We do not bill OHP, Medicaid, Cigna, United Healthcare, or Healthshare plans. You may be able to receive reimbursement from your insurance if your plan has out-of-network benefits for mental health services.

A 2 business days notice is required for cancellations. If you miss an appointment or cancel with less than a 2 business days notice, this is time that could be spent with another client; therefore, it is necessary to charge a full fee of $205. Please be aware that most insurance companies will not reimburse your missed appointment fee. Exceptions can be made for emergencies and illness.  If you need to cancel late, no fee will be charged if you reschedule the appointment for the same week. 

Our office is easily accessible! We have a large lot behind the building for parking, elevators to take you to the second floor where our office is located, and comfortable bathrooms and a water bottle fountain.

The office has plenty of seating with toys and books for our child clients, a tea and coffee bar, as well as charger cables for anyone to use.  Our space has quiet music in the sitting area and each office has a white noise machine to maintain privacy.  We don’t use scented candles or synthetic fragrances.  

Yes, We offer therapy in English, Tamil, and Telugu.

Yes, we offer both in office appointments as well as telehealth appointments with a secure video link.

Intake sessions are 60 minutes long and standard sessions are 50 minutes long. 

Our office and administrative staff are available from 8:30am to 4:30pm with a half hour lunch break at noon.  Each individual therapist has a separate set of hours they are available. 

We are located on the Second Floor of the Highlands Building.

Once inside the building, go up the Elevator or take the stairs to the second floor and turn left onto the main corridor.

MindTree Holistic Counseling & Wellness Center Suite 210 will be located towards your left.